CONFLICT MANAGEMENT

• To Learn to think strategically about conflict, rather than react blindly to it
• To create a Mental Map for using communication tools
• Learn a practical communication tool for conducting successful Conflict Conversation
• To take effective action to resolve most conflicts between yourself and others
• To Learn Self mediation Technique
• To Learn a powerful Communication Tool to help others resolve the Conflicts- A core Competency for every Manager
• Build the Personal Action Plan