• To Learn to think strategically about conflict, rather than react blindly to it
  • To create a Mental Map for using communication tools
  • Learn a practical communication tool for conducting successful Conflict Conversation
  • To take effective action to resolve most conflicts between yourself and others
  • To Learn Self mediation Technique
  • To Learn a powerful Communication Tool to help others resolve the Conflicts- A core Competency for every Manager
  • Build the Personal Action Plan